Residents at Glenholt Park and similar park homes in the city will in future receive water deliveries in the event of an outage following a U-turn by South West Water.
Previously it was reported that South West Water would not deliver to disabled and vulnerable residents if they were not the billpayer.
The issue was first brought to the attention of the Plymouth Moor View MP Fred Thomas during April’s mass water outage in the north of the city.
This problem was particularly acute for those living in Glenholt Park, a park home site where residents pay the site operator who then pays SWW.
In the week after the outage, Mr Thomas met with the Glenholt Park Residents Association to better understand what had gone wrong.
Since then he has raised the issue with South West Water on several occasions, being pushed back and being told their system didn’t allow park home residents to receive water in the event of an outage.
But following his persistent lobbying the MP finally received an email from South West Water confirming that, in the future, Glenholt Park residents and park home residents across the region would now receive water in the event of an outage in the future.
It is the latest in a series of wins that Mr Thomas has helped secure for Plymouth residents since the outage in April, having already won £250 compensation for residents and forcing the MoD to change their policies to ensure military families received the same compensation as their non-military neighbours.
Fred Thomas MP said:
“I am delighted to finally get a resolution to this from South West Water, after months of ‘computer says no’ style answers.
‘It was plainly absurd that these residents were not delivered water, just because of how they pay their bills, and I’m glad that common sense has finally prevailed.
“People in Plymouth were let down by South West Water in so many ways during this saga, and I have been working hard ever since to try and put some of these issues right.
“Thank you to the people who raised this problem with me, and to the Glenholt Park Residents Association for meeting with me.”
