A Plymouth waitress has been presented with a prestigious Hearts of Hospitality award after going to the aid of an elderly customer during a medical emergency.
Tori-Lee Brown, who works at Platters Fish Restaurant on the Barbican, was presented with the Hearts of Hospitality Award after being nominated by Geoffrey Rogers whose 86-year-old friend suffered a fall and injury.
The nomination read: ‘Despite the challenging circumstances of his friend’s fall and subsequent injury, Tori demonstrated remarkable poise, promptly attending to the situation, and ensuring necessary medical attention was sought without delay. Her maturity and calmness under pressure, particularly at the young age of 20, stood as a beacon of exemplary service to others.’
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Geoffrey Rogers commented:
“Not many individuals, let alone someone as young as Tori, could handle such a situation with such grace and efficiency. Her quick thinking and compassionate response were truly commendable.”
Following an independent panel decision, Tori-Lee Brown was presented with the ‘Hearts in Hospitality’ award by Max Lawrence from the Institute of Hospitality.
Max Lawrence said:
“Tori’s dedication to service and her compassionate response in a critical moment exemplify the core values of hospitality, making her a deserving recipient of the ‘Hearts in Hospitality’ award.”
From the Hearts in hospitality website:
IoH Hearts in Hospitality is an industry-wide, global scheme which aims to recognise and reward people who are the everyday ‘unsung heroes’ of the hospitality industry.
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Anyone can be nominated for this individual award which is an ongoing initiative open 24/7, 365 days a year through our online nomination form. You can nominate anyone (members or non-members) from across our hospitality, leisure and tourism industry who they consider are ‘unsung heroes’. Someone who deserves to be applauded for their work, who excels in their roles and who is committed to helping others. It could be someone who goes the extra mile to look after and support their teams, a door-person, an HR director, a receptionist, a tour guide, a swimming pool attendant, or a waitress; it’s open to everybody.
