People in Plymouth who are struggling with mental health issues can now contact the First Response crisis service by calling NHS 111 and selecting the mental health option.
The phone will be answered by a trained mental health call handler who will be able to listen to the caller’s concerns and help them get the support they need. With the caller’s permission, they can also access their electronic patient records to better meet their needs. They can offer advice over the phone and offer a crisis assessment if this is required.
Calls can be made by an individual for themselves, or for someone else. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs.
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The service is available to anyone in England facing a mental health crisis, which could include: mood changes, feeling out of control, feeling unable to cope or anxious about leaving the house, hearing voices or seeing things others can’t or thinking about self-harm.
First Response is a 24/7 crisis line supported by a team of call handlers and mental health professionals at Livewell Southwest in Plymouth.
Trainee advanced clinical practitioner Jason said:
“It is a free space, with no judgement, led by you and what the crisis means for you. We talk to you about what might be going on in your life, what you may want out of your life and try to work out what that picture looks like for you, where you want to be and how we get you there.”
Mental health crisis telecoach Patricia said: “I would always advise people to reach out for help. I know the first step can be difficult to pick up the phone and calling, but it can save lives.”
Another telecoach Kerry said:
“If things aren’t feeling quite right for you, now may be the time to reach out to us. Just pick up the phone. There is a lovely team opeople waiting to take your call and make you feel at ease. The good thing about our service is we are open day and night, so it can be whenever suits you.”
Team Manager Lee Stone said:
“It is a great honour and privilege to be the manager of such a wonderful, motivated team of professionals and of a service that prides itself in seeking the best outcomes for our service users.
The Livewell First Response service is fully committed to delivering the best quality of care achievable 24 hours a day, 365 days a year.
“In 2024, we have taken, on average, more than 2700 calls a month – evidencing the critical need for a round the clock service. As we now move to the national 111 number, it will be easier than ever to get access to crucial mental health crisis support throughout England.”
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